We offer an exchange on unsuitable items, provided they are unworn, unwashed and in resale-able condition, with all original labels and swing tickets attached. We have the right to deny exchanges or store credit if the merchandise returned does not meet our return policy requirements. coltrane is not responsible for exchange or return shipping costs nor duty reimbursement in the case of international purchases.
After 10 days of receipt of merchandise, all sales are FINAL. We are not able to offer a refund, or price adjustments. Thank you for your understanding.
Domestic Shipping (Switzerland) €11.00
1-2 business days
International Priority Shipping (worldwide) €45.00
5-8 business days
*Delivery times provided are estimates to be used as a guideline only. coltrane cannot be held responsible for unforeseen delays due to weather conditions, busy holiday periods or customs delays. coltrane is not responsible in case of theft, loss or damage during shipping.
Taxes & Duties
For international orders, a customs duty may be charged to you depending upon the country in which you reside. coltrane is not responsible for payment of this duty.
We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be held with care and will be used solely for the purpose of processing your online order.